I think someone I know has developed a gambling problem — what should I do?

If you believe a family member or friend is facing financial or emotional difficulties due to gambling, first try to speak with them directly. Then email us at support@k44.cam or reach us via live chat. We will guide you on how to apply protective measures to that person's account.

For ages 21+

k44 Responsible Gaming
Our Commitment

k44 believes that entertainment should always be safe and controlled. To protect your well-being and financial security, we provide the best tools and support for responsible gaming.

Why is Responsible Gaming Important?

Online betting and casino games are a form of entertainment. But when they go out of control, they can have a negative impact on personal, family, and financial life. k44 always wants every player to enjoy entertainment consciously and responsibly.

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For Entertainment Only

Always see gaming as a source of fun — never as a way to earn money. Before each session, remind yourself that losses are normal and a win is never guaranteed.

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Set a Budget

Set a limit on how much money you can spend on gaming each week or month and never exceed that limit. Avoid placing extra bets to try to recover money you have lost.

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Time Management

Set a time limit for each session. Maintain a healthy balance with family, work, and social life. k44's time-out feature helps you with this.

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Self-Exclusion

If you feel that gaming is getting out of control, you can use k44's self-exclusion tool to temporarily or permanently close your account for a set period.

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Mental Well-Being

Never play under stress, frustration, or emotional pressure. Before playing, ask yourself — are you really playing for fun, or for another reason?

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Seek Help

If you feel there is a problem, do not wait — contact our 24/7 Bengali live chat support. Seeking professional help is not a weakness — it takes courage.

21+ Age Restriction

k44 is only for people aged 21 and above. Underage individuals are strictly prohibited from opening an account, depositing funds, or participating in any game. This rule is one of the most important conditions of our platform.

During registration, we may request an ID card or other documents to verify your age. If an account holder is found to be underage, that account will be closed immediately and all transactions will be cancelled.

For parents and guardians: If you suspect an underage member of your family is using k44, notify our support team immediately.

Age Verification Process

Declaration at Registration

When creating an account, you must confirm that you are 21 years of age or older.

Submit Identity Document

If required, you will need to submit a photo of your national ID card, passport, or driving licence.

Verification Complete

Once your documents are verified, your account will be fully activated and you will be able to enjoy all features.

Ongoing Monitoring

If suspicious activity is detected, re-verification may be requested at any time.

Financial Protection Tools

k44 provides multiple tools to help you keep your spending under control. These tools can be activated at any time from your account settings.

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Deposit Limit

Set a limit on how much money you can deposit per day, week, or month. Lowering the limit takes effect immediately; a 24-hour waiting period applies when increasing it.

Minimum deposit ৳500. For responsible gaming, never deposit more than your budget allows.

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Loss Limit

Set a limit on how much loss you are willing to accept within a given period. Once this limit is reached, your account will automatically stop accepting bets in the next session.

Do not chase losses — trying to recover lost money can lead to even greater losses.

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Session Time Limit

Set a maximum time limit for each gaming session. When time runs out, the system will remind you to take a break and the session will end automatically.

Playing for long periods can cause fatigue and poor decisions — take regular breaks.

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Time-Out Break

Give yourself a break from gaming for 24 hours, 7 days, or 30 days. During this time, logging into your account or placing bets will not be possible — but withdrawals remain available.

While a time-out is active, promotional emails and bonus offers will be paused.

Self-Exclusion: Protect Yourself

If you feel that the responsible gaming tools are not enough and you are developing a gambling addiction, self-exclusion is the most effective step. Activating it will completely deactivate your account for the chosen period.

Self-exclusion is available for three durations: 6 months, 1 year, or permanent. A permanent exclusion cannot be reversed.

Important: Once self-exclusion is activated, the period cannot be shortened or cancelled. This is a serious decision — think it through carefully.

To activate self-exclusion, contact our 24/7 live chat or send an email to [email protected].

🔒 Steps to Activate Self-Exclusion

Contact Live Chat

Let our support team know via 24/7 Bengali live chat that you want self-exclusion.

Choose Your Duration

6 months, 1 year, or permanent — choose the duration that suits your needs.

Verify Your Identity

Identity verification will be required to ensure the security of your account.

Account Deactivated

Your account will be completely deactivated within a few minutes.

Recognising the Signs of Problem Gambling

If you notice any of the following signs in yourself or someone you know, it is important to seek help quickly.

High Risk

Chasing Lost Money

Repeatedly returning to play and placing larger bets to recover losses is a clear sign of addiction.

High Risk

Borrowing Money Due to Financial Strain

Borrowing from family or friends to fund gambling, or cutting back on essential expenses.

Moderate Risk

Spending More Time Than Planned

Continuing to play beyond the time you intended and finding it hard to stop.

Moderate Risk

Hiding from Family

Concealing the amount you play or the losses you have made from family or close ones.

Moderate Risk

Emotional Distress

Feeling excessive irritation, anger, or frustration after a loss, and playing only to win it back.

Early Signs

Neglecting Work and Studies

Neglecting your career, studies, or daily responsibilities because of gaming.

Remember: If you notice these signs, do not blame yourself. Acknowledging the problem is the first step toward a solution. The k44 support team is here for you.

Support and Contact

Our specialist support team is always ready to help with any responsible gaming concern.

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24/7 Bengali Live Chat

Our Bengali-speaking support team is with you any time of day, any day of the week. Setting limits, self-exclusion, or any concern — we are ready to help with all of it.

24/7 Live Chat Support

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Email Support

For detailed discussions, or if you are not comfortable speaking on live chat, reach us by email. Our team will respond as quickly as possible.

[email protected]

Responsible Gaming FAQs

Find answers to frequently asked questions about responsible gaming here.

Yes, at k44 you can set a deposit limit for each day, week, or month. Lowering your limit takes effect immediately, but increasing it requires a 24-hour processing period. This feature helps you keep your spending under control.

A time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is a long-term measure — 6 months, 1 year, or permanent. A permanent self-exclusion cannot be reversed. If you feel that gambling is having a negative impact on your life, self-exclusion is the right choice.

No. k44 is strictly for people aged 21 and above. Anyone who is 18, 19, or 20 years old cannot open an account or play any games. Age is verified at registration and at the time of withdrawal. Any account found to belong to an underage person will be closed immediately.

Yes, even while self-exclusion is active you can withdraw any funds remaining in your account. However, making new deposits or playing games will not be possible. Contact us via live chat or at [email protected] for assistance.

Deposit limits, loss limits, and session time limits can be activated directly from your account settings. For time-out and self-exclusion, contact our 24/7 live chat support — our team will assist you as quickly as possible.

If you believe a family member or friend is facing financial or emotional difficulties due to gambling, first try to speak with them directly. Then email us at [email protected] or reach us via live chat. We will guide you on how to apply protective measures to that person's account.