k44's Privacy Policy

1. Introduction and Scope

k44 (referred to here as "we", "us", or "k44") is an online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") describes how k44 collects, stores, processes, and uses your personal information — when you use our website (k44.cam), mobile site, or other digital services. This policy also describes your rights and how you can make decisions about your information.

By using k44's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2. What Information We Collect

When you register with k44, use our services, or contact us, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card number (for age verification)
• Email address and password
• Residential address and nationality
• Mobile number
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account details, and bank account details
• Any information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and version, operating system
• Session data — login time, duration of visit on the site
• Gameplay history, bet amounts, transaction records
• Information collected through cookies and similar tracking technologies
• Geographic location (only with your permission)

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources, such as identity verification agencies, payment processors, and fraud prevention agencies. This information is primarily used to verify your identity and ensure the security of our platform.

3. Purpose of Using Your Information

k44 uses your personal information for the following legitimate purposes:

4. Cookies and Tracking Technologies

k44 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Essential for session management, maintaining login status, and security functions.
• Functional Cookies: Used to remember your language preferences and personalised settings.
• Analytics Cookies: Used to analyse website usage and improve service quality.
• Advertising Cookies: Used to display relevant ads based on your interests.

You can disable cookies at any time through your browser settings. However, disabling cookies may limit some functionality of the site.

5. Sharing Information with Third Parties

k44 does not sell your personal information to third parties for commercial purposes. However, we may share information with specific third parties in the following circumstances:

5.1 Service Provider Partners

We work with trusted service providers who perform specific tasks on our behalf — such as payment processing, identity verification, technology services, and customer support. These partners may only use your information in accordance with our instructions, and strict confidentiality agreements are maintained with them.

5.2 Legal Requirements

In response to a court order, legal process, or a legitimate request from a government authority, we may be legally required to provide the necessary information.

5.3 Business Transfers

If k44 participates in a business transaction such as a merger, acquisition, or asset sale, your information may form part of the transferable assets. In such cases we will ensure protections consistent with this policy.

5.4 With Your Consent

Before sharing your information for any purpose beyond those stated above, we will obtain your explicit consent.

6. Data Protection and Security

k44 applies industry-standard technical and organisational security measures to protect your personal information. Our security framework includes:

• SSL/TLS encryption for all data transfers
• Advanced encryption for data at rest
• Strict access controls — only authorised personnel can access the necessary information
• Regular security audits and vulnerability testing
• A rapid response plan in the event of a data breach
• Regular data protection training for staff
• Two-Factor Authentication support

However, no method of transmitting information over the internet is 100% secure. While we make every effort to protect your information, we cannot guarantee absolute security. If you notice any suspicious activity on your account, notify our support team immediately.

7. Data Retention Period

k44 retains your personal information for as long as necessary to fulfil the relevant purpose, or as required to comply with legal obligations. As a general guideline:

• Information for active accounts is retained for as long as the account remains open.
• Information for closed or inactive accounts may be retained for a specified period in accordance with legal and regulatory requirements.
• Financial transaction records are retained for the long term in accordance with applicable law.
• Information retained for marketing communications remains in place until you withdraw your consent.

Once the need has passed, we securely delete or anonymise your information.

8. Your Rights and Choices

As a k44 user, you have the following rights regarding your own information:

8.1 Right of Access and Review

You have the right to know what information we hold about you and to receive a copy of that information.

8.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected or updated. This can be done by logging into your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of direct marketing. If you notify our support team, we will process your request accordingly.

8.5 Withdrawal of Consent

Where we process your information on the basis of your consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal will remain valid.

To exercise your rights, contact us at [email protected]. We will process your request as quickly as possible and within the timeframe required by applicable law.

9. Protection of Minors

k44's services are intended solely for adults — only those aged 21 or older. We do not knowingly collect or process the personal information of minors (those under the age of 21).

Through an age verification process at registration, we ensure that the user meets the minimum age requirement. If we become aware that information about a minor has been collected, we will immediately delete that information and close the relevant account.

Parents or legal guardians who believe their child has used our platform should contact us at [email protected].

10. Policy Changes and Updates

k44 may update this privacy policy as needed — for example, due to changes to our services, technological developments, or legal requirements.

For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address
• Displaying a clear notification on the website
• Requesting consent to the updated policy at login

Continued use of k44's services after a change will be considered your agreement to the updated policy. If you disagree with the change, you have the right to close your account and stop using the services.

11. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated data protection team is ready to resolve your issues.